Thank you for shopping with AntenX. We work hard to ensure that your order is processed quickly, packaged securely, and delivered safely. This Shipping Policy explains our shipping methods, delivery times, carriers, and related terms.

Shipping Rates:
Shipping charges are calculated and displayed at checkout. Rates depend on destination, package size, and chosen service level.

Order Processing Time:

• Products in stock: Ship within 1–3 business days.
• Products not in stock: Typically ship within 2–3 weeks (depending on production schedule).
• If we anticipate any unusual delays, we will notify you by email.

Order Tracking:
Once your order ships, you will receive a confirmation email with a tracking number. Tracking information typically updates within 24–48 hours.

Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Typical delivery timeframes:

• Standard Shipping (US): 3–7 business days.
• Expedited Shipping (US): 1–3 business days.
• International Shipping: 5–10 business days depending on destination and carrier availability.

Delivery delays may occasionally occur due to carrier issues, customs, or weather conditions.

Carriers We Use:
We ship using the following carriers:

• USPS
• FedEx
• UPS

We reserve the right to ship using a different carrier with an equivalent shipping method (e.g., if you chose an expedited FedEx service at checkout, we may ship using an equivalent expedited UPS service).

Shipping to P.O. Boxes:
Some carriers do not deliver to P.O. Boxes. If your order cannot be shipped to a P.O. Box, we will contact you to request a physical address.

International Shipping:
We ship to most countries. International shipments may be subject to:

• Import taxes
• Duties
• Customs fees
• Brokerage fees

These charges are the responsibility of the customer and vary by country.
AntenX is not responsible for delays caused by customs clearance.

Damaged or Lost Shipments:
If your order arrives damaged:

1. Take clear photos of the packaging and the product.
2. Contact us within 7 days of delivery at info@antenx.com.

We will work with the carrier to file a claim and determine a replacement or refund.

If tracking shows “delivered” but you did not receive the package, please notify us immediately so we can assist with a carrier investigation.

Incorrect or Undeliverable Shipping Address:
Customers are responsible for ensuring that the shipping address entered at checkout is accurate.
If an order is returned due to an incorrect or undeliverable address, additional shipping charges may apply.

Questions:
If you have any questions about this Shipping Policy, please contact us at info@antenx.com.